Refund policy

Personalized items are final sale. Every board is made to order and engraved with your own design, so we can't accept returns or exchanges for a change of mind, and we can't refund errors in names, dates, text or artwork that you provided or approved.

Damaged or defective items

If your order arrives damaged or has a defect in materials or workmanship, email us within 7 days of delivery with photos of the item and the packaging. We'll send a free replacement or issue a full refund, your choice. Please keep the box and packing materials until we've resolved it, in case a shipping claim is needed.

Cancellations and changes

Need to change or cancel? Contact us as soon as possible. We can change or cancel an order free of charge until engraving begins. Once your board has been engraved, the order can't be cancelled.

Mail-in and custom work

Resurfacing, repairs, engraving of items you send us, and custom builds are covered by our Mail-In Policy.

How refunds are issued

Approved refunds go back to your original payment method. Depending on your bank, it can take several business days to appear.

Questions? Contact us and we'll help.